AQUARAY REGISTRATION

[BRS]

SINCE THIS IS A PUBLIC POST...

• Purchased a DUO AQUARIA 600 GROBEAM 600        
• BOX WENT TO RECYCLE + units are now mounted into 2- part Red Sea hood assy.
• Went to register said item with TMC.co.UK only to realize I need the 'Batch' # on box; Serial # on underside of LED lights.

• Since they are mounted and cannot be easily un-mounted w/o disassembling 2 piece hood, cannot get the unit Serial #'s. Add to this that the Batch # - apparently - is crucial to complete the registration and it is obvious I cannot perform all of the steps required to allow system to register my purchase.
• Tried to "Contact Us" @ the TMC link, but only received back a Http 404 error coded - address not accessible / does not exist.
• Since you sold said items to me + the TMC Standard Controller - it there a way - outside of the Public Forum - whereby I can get the Sales Receipt info to you and you can provide the requisite data TMC requires - so I can register product?
• One wonders why they do not provide a slip with product boxing which would make for a much easier resource for gaining said data to register product...?
• They do throw-in a pamphlet - one would think that a label adhered into the pamphlet front or inside cover would be immensely helpful to having said basic registration data information easily available.

Thanks...

[Carl]

BRS;
This is an issue best handled with AAP customer service

www.americanaquariumproducts.com/ContactUs.html

I tested the link to TMC and it is currently working, but this is not going to do you any good if you cannot access the batch & serial numbers.

catalogue.tropicalmarinecentre.co.uk/warranty.aspx

I would contact AAP customer service using the email you purchased the product with and we can see what we can do to get a waver via contact with our TMC rep.

Carl