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Post by usmccowgirl on Jul 27, 2014 20:23:33 GMT -5
I am using an Aqua Ray 600 LED with a Marine Blue and Reef White. It is a pre 2013 model. We are using the standard controller with storm function. Need a replacement power supply. We have tried contacting American Aquarium Product (whom we got the lighting from) twice through email and have not gotten a reply back in over two months. We have checked our spam folders as well. You can't call them as they do not list a phone number any longer. You can only contact them through email. When we ordered the lighting system they had a phone number but that was a couple years ago. Since then we have moved and somehow have lost the power supply cord.
Now to my question. Is there any other way to get a power supply cord for this system? Controller says it requires a 24 volt input of 1.67 amps but the power supplies on the website are only putting out 19.5.
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Post by Carl on Jul 28, 2014 9:19:08 GMT -5
I checked with the American Aquarium email, it shows you got a response. Please note as per our Contact Page, that the use of the Contact Form (which was not used) ensures immediate response since it goes past all spam filters. That said, AAP checks spam several times per day. If I understand your question, what you need is the Standard Power Controller Transformer- $39.99. This is the third item in the drop down menu in the "parts" shopping cart. For why we discontinued our phone number, please read our Mission Statement: www.americanaquariumproducts.com/AquariumBio.htmlHer is a quote from our Mission Statement about phone calls: "As per phone calls, we no longer accept phone questions for these reasons:
*As well we have found that we can much more smoothly transitions to emails without disrupting the flow of our workload since we are forced to multi task to remain profitable, but not with phone calls. *Phone calls were answered in office, while emails are answered from multiple locations, INCLUDING AFTER hours. *We also will often research questions we do not readily have an answers for. This includes contacting staff (not otherwise readily available in shop, rather working at other locations for efficiency), vendors, sister maintenance company personnel, etc. for further information. *We can provide links to our extensive library or our many trusted outside resources for further information, this CANNOT be done via phone. *We prefer a written record for a variety of reasons including teaching/training of other employees or forum members. In fact everyone here reads technical questions sent by email (even if they were not the person who answered) including Carl, and ALL questions are used to improve future questions and our articles. We cannot efficiently improve our articles and future answers if technical questions are answered by phone (as we did in the past). As well since fraud as at an all time high, with little merchant protection from PayPal and other online providers, we need this written record in cases of proof of what we recommended.
Our business was unprofitable during the years we did not have such a policy in place as we spent much of our time in 20 minute phone calls or long email threads (we did not refer to our extensive articles) and little time managing and running our very thin profit margin business. The result was we lost money for years, of which we still are in debt for. IN FACT, we took on additional staff for 6 months in 2013 so as to allow for dedicated customer service staff (rather than multi-tasking), and again since we operate on razor thin profit margins so as to offer what we do along with the most up to date aquarium/pond information ANYWHERE, this again resulted in losses and required once again to borrow. Please understand and respect how and why we conduct business the way we do."Carl
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Post by usmccowgirl on Jul 29, 2014 11:26:56 GMT -5
Carl. We got a response back finally after attempting a third time trying to contact via email. We did use the contact form. We have been trying for the past two months to get a reply. So we thought we would come on here to try to find some help. When we first got the lights we were actually able to talk to someone to make sure we were getting the right lighting system for our reef. The help we got from this company was awesome. I thought coming on here would be helpful but you are making me sound like the bad person here when we had made several attempts with the company. I was not trying to be negative. We just needed help. We got our answer from Steve from the company shortly after posting on this forum.
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Post by devonjohnsgard on Jul 29, 2014 16:29:39 GMT -5
It looks like a miscommunication somewhere. As long as you are being taken care of now, which it sounds like you are How are you liking the AquaRays? Ever think of sharing some pictures of your set-up? Welcome to the group by the way. There's a lot of help around here.
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